**Lady Gaga Apologises to Influencer Golloria Over Haus Labs Bronzer Criticism**
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Lady Gaga has publicly apologised to social media influencer Golloria following criticism about the lack of shade diversity in her makeup brand, Haus Labs. The apology, issued on October 1, comes four months after Golloria raised concerns about the brand’s upcoming product, the Sun Dipped Bronzing Veil.
In her video critique, Golloria expressed disappointment over the initial six-shade launch of the bronzer, particularly after testing the three darkest shades. She stated, “I don’t know what or who you guys switched up in that lab, but switch it back,” highlighting her dissatisfaction with the limited options. Golloria, who typically favours Haus Labs’ products, felt compelled to voice her concern, emphasising the importance of representation in makeup lines.
The influencer’s original post, where she challenged the brand’s commitment to inclusivity, stirred significant conversation online. In her follow-up video, she revealed that Haus Labs had requested the removal of her critique, citing an embargo on the product. This prompted more discussions surrounding brand accountability and the treatment of creators within the beauty industry.
In a statement on Instagram, Gaga acknowledged the missteps made by Haus Labs and admitted that the brand’s response to Golloria was inadequate. She confessed that the decision to launch with a limited shade range was a mistake, urging her team to take full responsibility for the oversight. “It was clear that the way the company initially handled that feedback was wrong,” Gaga stated.
The singer emphasised the importance of listening to creators and customers alike. “This was unkind and not at all how a creator — or any customer’s voice — should ever be treated,” she remarked. Gaga further highlighted that they took Golloria’s feedback seriously and decided to delay the bronzer’s launch to expand the shade range to make it truly inclusive from the outset.
As a result of these discussions within the Haus Labs team, Gaga has promised that the Sun Dipped Bronzing Veil will now feature 11 shades, catering to a broader spectrum of skin tones. “We hope you can see in these new shades that we took your feedback incredibly seriously — and that we truly care,” she added in her statement.
Gaga also extended her apologies to Golloria and the wider community, acknowledging the need for improvement. “I truly apologise to Golloria and the community for where we fell short. You were 100% right,” she stated. The intent behind the changes, according to Gaga, is to ensure that such oversights do not happen again in the future.
The entire incident has sparked renewed conversations about the beauty industry’s responsibility to offer a diverse array of products, particularly in light of increasing calls for inclusivity and representation in cosmetic lines. Many in the community have praised Golloria for her unwavering stance and for encouraging brands to listen to their consumer base.
As Haus Labs prepares for the revamped launch of the Sun Dipped Bronzing Veil, the episode serves as a reminder of the ongoing challenges brands face in understanding and meeting the diverse needs of their clientele. Gaga’s commitment to rectifying the situation signals a willingness to prioritise inclusivity moving forward, an essential consideration in today’s beauty landscape.
Ultimately, this incident not only reinforces the importance of consumer feedback but also highlights the powerful role that influencers play in demanding accountability and systemic change within the industry.