A customer at a Texas Roadhouse in Forsyth, Illinois, has ignited a heated discussion after claiming that he was repeatedly served the wrong steak. Kenneth Card alleges that he ordered an 8-ounce filet mignon, only to receive a sirloin steak on three separate occasions.
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The incident came to light when Card uploaded a TikTok video detailing his experiences, which has since attracted over 31,000 views. In the video, he recounted how he ordered the premium cut, but instead was served a less expensive sirloin steak. “When I realised the mistake, I approached my server and expressed my concerns,” Card explained, noting that the server sought a “second opinion” before confirming that the dish was indeed a sirloin.
Card’s grievances did not end there; he mentioned that this was not an isolated incident. He has been a regular customer, visiting the restaurant weekly for over a year, and complained that this was the third time he had received the incorrect order. The first time, he reported, the mistake was rectified, while on the second occasion, he chose not to escalate the issue further.
When Card decided to bring the matter to the attention of a manager during his latest visit, he claimed that his concerns were met with disbelief. “The manager looked at me as if I was stupid or crazy,” Card stated, recalling the manager’s reaction to his assertion that he had received the wrong steak yet again. He noted that the manager dismissed his claims, saying it was “impossible” for such an error to occur.
Texas Roadhouse responded to the situation, stating that they could not verify Card’s claims of multiple incidents but did confirm that the matter was addressed when it was brought to their attention. A spokesperson for the chain mentioned that they have procedures in place to ensure food quality and accuracy before orders are served. “We encourage our guests to inform our team if something goes awry so we can resolve it immediately,” the statement read.
In his video, Card shared that his lengthy experience in the restaurant industry as a cook allows him to discern between different types of steaks. “I know the difference between a ribeye, a filet, a t-bone, and a New York strip. When I dine out, I expect to receive exactly what I order,” he explained. Having spent years working in kitchens, Card’s knowledge supports his claim that serving a sirloin instead of a filet mignon constitutes a serious issue.
Card went on to emphasise the financial implications of the mix-up, highlighting the significant price difference. According to the Texas Roadhouse menu, an 8-ounce sirloin costs £19.49, compared to £29.99 for the filet mignon. “It’s like a £10 steak versus a £35 steak,” he remarked, advising viewers to be cautious about their orders to ensure they are receiving what they are paying for.
Many of those who watched Card’s TikTok expressed solidarity with his experience, with some sharing similar accounts of being served the incorrect cuts of meat. “This has been going on for years,” one user commented, while another recounted similar experiences with their own orders. However, not all responses were sympathetic. Some viewers questioned Card’s persistence in returning to a restaurant where he claimed to have faced ongoing issues.
Reflecting on his customer experience, Card expressed disappointment and mentioned that he might cease visiting Texas Roadhouse altogether. “I feel like I have to stand up for customers who deserve to get what they pay for,” he stated when speaking to Fox News Digital. As the debate continues online, many patrons are left pondering the accuracy of their fast-casual dining orders and what recourse they might have in similar situations.
As it stands, Texas Roadhouse maintains its commitment to customer satisfaction, insisting that diners should voice any concerns immediately. Meanwhile, Card remains vocal about his experiences, aiming to ensure that diners receive what they have ordered in the future.