**Kelly Clarkson’s Shop Experience Sparks Heated Controversy with Brooklyn Store**
:max_bytes(150000):strip_icc():format(jpeg)/Adam-Rubin-Author-Tout-dce260390eee4e1d9567f3b2220207a2.jpg)
In a surprising twist, the novelty shop Art of Play in Brooklyn has found itself embroiled in a public feud with renowned singer Kelly Clarkson. The dispute arose after Clarkson alleged that her visit to the store resulted in a negative customer service experience, prompting her to share her frustrations on social media.
Art of Play, which opened its doors in 2024, has gained popularity for offering a range of whimsical puzzles, games, toys, and books. The store is co-owned by Adam Rubin, along with brothers Dan and Dave Buck, who are also known for their contributions to the world of children’s literature and card magic. Rubin, in particular, has established himself as a bestselling author with hits such as *Dragons Love Tacos* and *The Ice Cream Machine*.
On 10 October, Clarkson took to X (formerly Twitter) to recount her experience during a visit to Art of Play. She expressed disappointment, equating her treatment to that of Julia Roberts’ character in the romantic comedy *Pretty Woman*. In her post, she mentioned driving to Brooklyn with the intention of making a purchase, only to feel that she was judged based on her appearance and financial capability.
“Just drove all the way to Brooklyn to check out this store I thought looked really rad,” she wrote, before detailing how she felt dismissed by staff. “Wow, dude. You’re an idiot and just lost a huge sale,” Clarkson added, suggesting that her experience serves as a cautionary tale for those considering a visit to the store.
Art of Play swiftly responded to Clarkson’s allegations with an Instagram post the following day. They clarified that Clarkson had shown interest in a one-of-a-kind bird automaton named Molly, which is not for sale as it is permanently affixed to the wall. The store acknowledged that the feelings of judgement described by the singer resonate with many customers but maintained that their focus was on providing a welcoming environment.
Frustrated by the response, Clarkson labelled the store “a liar” in a subsequent post, escalating the tension. Art of Play then published another message to clarify the details surrounding Clarkson’s visit. They mentioned having offered her the chance to view another similar automaton, which was priced at $15,000. However, they noted that she left before this alternative could be presented.
In a bid to smooth over the situation, Art of Play mentioned that they had reached out to Clarkson directly to resolve any misunderstandings and expressed hopes for a future reconciliation. Their post concluded with well-wishes for the singer, encapsulating a desire to put the incident behind them.
Footage obtained by independent journalist Pablo Torre on 13 October revealed Clarkson interacting with staff inside the store for nearly five minutes. This video, however, did not include audio, leaving much of the context open to interpretation. Following the release of this footage, Rubin shared that the automaton in question, Molly, has since become significantly more valuable, now priced at $15 million due to heightened demand.
A source close to Clarkson revealed that her public airing of grievances is quite unusual for her. “She’s usually very private and public drama like this isn’t her,” the source stated, indicating that the intensity of her reaction surprised those who know her.
In light of the ongoing controversy, Rubin declared that Clarkson is always welcome at Art of Play, effectively extending an olive branch to the star. As the story unfolds, it remains to be seen how both parties will navigate the aftermath of this incident and whether they can find common ground to mend the rift.
The incident serves as a reminder of the complexities of customer service in the age of social media, where experiences can quickly escalate into significant public discussions. Clarkson’s situation highlights the importance of treating all customers with respect, regardless of appearances or assumptions, something that businesses strive for but can occasionally overlook.