Southwest’s New Wheelchair Policy Will Require Passengers to Remove 1 Item Before Boarding — What to Know

Southwest Airlines Introduces New Policy for Wheelchair Users

Southwest Airlines recently unveiled a new policy that will affect customers utilizing motorized mobility devices. As of September 25, passengers will be required to remove removable lithium batteries from devices such as wheelchairs and scooters before boarding. This move comes after Southwest’s earlier announcement this year regarding the use of lithium batteries during flights.

The airline’s Vice President of Safety and Security, Dave Hunt, shared an internal memo with employees on Friday, September 12, outlining the upcoming changes. The new safety requirements aim to enhance safety standards and align with international regulations to ensure the protection of customers and crew members.

Due to a concerning increase in lithium battery fires on planes, Southwest has decided to implement these new measures. Hunt highlighted that while lithium battery incidents are rare, quick access and visibility are crucial for onboard safety. By being proactive in their approach, Southwest aims to be one of the first U.S. carriers to adopt these enhanced safety standards.

Under the new policy, passengers must remove the lithium batteries from their mobility devices and carry them into the cabin separately. These batteries will not count towards the customer’s carry-on or personal item limit. Customers purchasing tickets post-September 25 will be informed about the change upon purchase, while those with existing tickets will receive information before their travels starting mid-September. Employees will also receive detailed information leading up to the policy change.

Southwest Airlines has acknowledged the importance of mobility devices to many of its customers and emphasized that this update prioritizes safety without creating unnecessary travel barriers. Though the policy affects less than 0.1% of their customers, Southwest remains committed to supporting individuals impacted by the change.

Alongside the mobility device regulations, Southwest has introduced new size limits for all lithium batteries. Customers will now be restricted to using batteries of 300 watt-hours or less. However, there will be a grace period for customers carrying larger batteries until January 11, 2026.

In May, Southwest implemented restrictions prohibiting the use of portable batteries to charge while inside bags, making them the first major U.S. airline to do so. The Federal Aviation Administration reported 55 incidents of smoke, fire, or extreme heat related to lithium batteries on aircraft this year, with 89 incidents in 2024.

As airlines continue to prioritise safety measures, Southwest’s new policy underscores the importance of proactive safety standards in the aviation industry. The airline’s commitment to ensuring the welfare of passengers and crew members sets a positive precedent for other carriers to follow suit in enhancing safety protocols.