**A Sweet Legacy: The Pollack Family and Their Four Generations of Chocolate Craftsmanship in Vermont**
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In the heart of Jericho, Vermont, Snowflake Chocolates has been a cherished establishment since 1986, thanks to the dedication of the Pollack family. Bob and Martha Pollack’s commitment to their craft has not only created a thriving business but has also established a sweet tradition that spans four generations.

Bob Pollack, 86, initially ventured into the world of banking, but his childhood lessons in chocolate-making from his father—a steelworker in Philadelphia—ignited a passion that would transform his career. Upon relocating to the Northeast, Bob and Martha decided to take a leap of faith by opening their own chocolate shop, utilising his family’s cherished recipes. The business name was inspired by local legend Wilson A. Bentley, affectionately known as “Snowflake Bentley”, who famously became the first person to photograph snowflakes.
Reflecting on the early days of the business, Martha reminisced, “It was very small. We actually sold out of the house.” With a hint of nostalgia in her voice, she outlined the challenges and triumphs they faced during those formative years. The couple’s transition from banking to chocolate-making allowed Bob to embrace a more fulfilling lifestyle. “You get tired being a banker because you always have to say the right thing at the right time,” he shared, revealing his joy for the sweetness of life instead.
Today, Snowflake Chocolates is not only a testament to the couple’s entrepreneurial spirit but also a family affair. Four of Bob and Martha’s daughters work alongside them, bringing their own flair to the business. Adding to this familial workforce is their grandson, Alex Wintersteen, who has been assisting at the shop since he was just five years old. At 38, Alex now shares his experiences with the younger generation, fostering a unique bond that only comes from working closely with family.
In a light-hearted moment, Bob quipped about the dynamics of family-run businesses. “Some days I could throw them all out, alright. And other days, I thank God that they are here.” His daily commitment is evident as he can be found diligently working upwards of 60 hours each week during busy seasons, showcasing not only his work ethic but his dedication to the family legacy.
Shelly, Bob and Martha’s youngest daughter, light-heartedly remarked on their familial interactions, stating, “We’re very good at arguing with each other. The business continues. At the end of the day, you’re still family.” This sentiment captures the essence of family businesses where love often intertwines with conflict, ultimately reinforcing mutual support and resilience.
For Alex, growing up in such an environment has been a gift. He described working for his grandfather as “probably the best gift you can have,” though he playfully acknowledged that it “may not seem like it every day.” His dedication to continuing the family tradition speaks volumes about the bond they share and the importance of preserving their craft.
Snowflake Chocolates has indeed evolved over the years. The Pollacks have seen their beloved chocolate shop expand to include a factory store in addition to their retail location, adapting to changing demands while staying true to their roots. Despite navigating the complexities of a family business, both Bob and Martha express nothing but pride and gratitude for having their loved ones by their side.
“I’m very happy to have them all here,” Martha said, her words reflecting a deep appreciation for the familial ties that bind them. Bob echoed this sentiment, stating, “Would I do it again? In a heartbeat.”
This heartfelt response not only highlights the Pollack family’s dedication to their craft but also reflects the enduring spirit of family-run enterprises in the community. As Snowflake Chocolates continues to delight locals and visitors alike, the legacy of the Pollack family will undoubtedly endure, sweetening the lives of many for generations to come.
