Henkel Corporation has initiated a voluntary recall of its Schwarzkopf Professional Osis Grip mousse due to concerns over potentially hazardous packaging. The announcement, made on 11 August, follows complaints from two salons and an individual who reported bruising on their hand after using the product.
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The recall specifically targets the 6.76 fl. oz. (200 ml) sized mousse, which has been found to have a defect that could lead to leakage under pressure, presenting a risk of explosion. The company disclosed this information in a notice published by the US Food and Drug Administration (FDA).
According to sources, the problematic mousse was sold across an extensive network, reaching 21 distributors and impacting customers in 12 states—including Alaska, Arizona, California, Florida, and Texas, among others. Henkel has urged consumers who purchased the affected product to return it to the point of sale for a full refund.
A total of 25 specific batch codes are included in the recall, identified by a range of numbers including 2901X4577N, 2901X4578N, and 291555N33O, among others. Individuals unsure of whether they possess a recalled batch can compare their product against this list to determine if it is affected.
Henkel has reassured customers that no other products from their range are involved in this recall, and that variants of the Osis Grip mousse with batch codes not mentioned are safe for use. The company has attempted to alleviate concerns surrounding the safety of its product line amid this isolated incident.
The discomfort experienced by a customer who reported bruising has raised significant red flags about the importance of product safety, particularly in the personal care industry where consumers expect high standards. Henkel’s prompt action to address the situation underscores the necessity for vigilance regarding packaging integrity.
As part of the recall process, Henkel is collaborating with both salons and retail outlets to expedite the return and refund procedures for affected customers. The company encouraged anyone who has encountered issues or fears they may have purchased a faulty product to reach out for assistance.
In light of this incident, consumers are reminded to remain vigilant when using beauty products, remaining aware of any changes in consistency or packaging that could indicate a potential safety concern. Regular updates from Henkel and public health organisations will ensure that consumers have access to the latest information regarding the recall and related safety measures.
For those wishing to stay informed about the situation and other developments in the beauty product industry, signing up for newsletters from respective organisations is recommended. Henkel Corporation has committed to prioritising customer safety and will continue to monitor the situation closely.