Wendy’s has entered the spotlight once again in the ongoing competitive landscape of fast food, this time with a humorous and well-timed video featuring the chain’s U.S. President, Pete Suerken. On 4th March, Wendy’s released a clip on LinkedIn showcasing Suerken enjoying a Baconator burger alongside fries and a Frosty, firmly positioning the brand within the current “burger wars.”
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The video opens with Suerken demonstrating the preparation of Wendy’s signature Baconator. Viewers are treated to a glimpse of him grilling patties, while he famously reiterates the chain’s slogan, “fresh, never frozen.” His enthusiasm continued as he operated the ice cream machine, playfully noting that “our machines are always working,” a clear jab at rival McDonald’s, known for its notoriously unreliable ice cream machines. Indeed, a community-driven website has been established to help customers identify which McDonald’s locations have functioning ice cream dispensers.

As the video progresses, Suerken sits at a table with the Baconator, fries, and a Frosty. He eagerly unwraps the burger, takes a substantial bite, and declares, “this is exactly what a good hamburger should be.” The clip concludes with Suerken dipping a fry into the Frosty, which he describes as “excellent.”

This playful foray into the fast-food rivalry comes just days after McDonald’s CEO Chris Kempczinski featured in his own viral video while trying the new Big Arch burger. In Kempczinski’s video, he expresses delight, stating that he loves the product and plans to have it for lunch. However, some viewers perceived his enthusiasm as insincere, critiquing the authenticity of his reaction and labelling his manner as overly managed.
Social media was ripe with commentary following the release of both videos, with many users recognising the ongoing burger conflict. One commenter pointed out, “my goodness, move aside COLA Wars of the ’80s (and ’70s) – the burger wars of the 2020s are here!” Another noted the tactics employed by Wendy’s, highlighting how the choice of pairing the Baconator with a Frosty and Suerken’s jovial engagement with the preparation added a layer of authenticity to the brand’s representation.
The reaction to Kempczinski’s performance was largely negative, with users critiquing his small initial bite and questioning the authenticity of his portrayal. Comments like “What’s the opposite of genuine and authentic?” were prevalent, with many reviewers highlighting his description of the burger as merely a “product.”
Burger King, not wishing to be left out of the conversation, made its own contribution to the ongoing fast-food dialogue. On 2nd March, the chain shared a TikTok featuring its U.S. President, Tom Curtis, enthusiastically sampling the Whopper. Curtis cheerfully remarked, “Only one thing missing — a napkin,” further fuelling the fast-food rivalry with a light-hearted touch.
Wendy’s can be credited for its aspirational portrayal of food quality, illustrating its commitment to fresh ingredients and customer engagement. The strategic timing of Suerken’s video seeks to capitalise on McDonald’s perceived misstep and reinforces Wendy’s brand message within the current social media climate, where authenticity and relatability are increasingly crucial to consumer engagement.
As the burger wars continue, industry analysts suggest that reactions like those generated from these recent videos emphasize the importance of narrative and consumer connection in fast-food marketing. The exchange of good-natured jabs among these brands only adds to the excitement and rivalry of the fast-food sector, engaging customers in their favourite culinary debates.
In conclusion, as Wendy’s, McDonald’s, and Burger King play their cards in this ongoing competition, it will be interesting to observe how consumer perceptions evolve and which brand maintains its edge in the ever-evolving landscape of fast food.
