In a viral video that has taken social media by storm, an Uber customer has come forward claiming that a driver refused to let him into her car, citing that he was “too big”. The incident, shared on a popular platform on October 20, has since amassed over 12 million views, sparking a wave of discussions on discrimination and customer service standards within the popular ride-sharing industry.
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The video, posted by a user known as Michael under the handle @FattyMcFatFuh, captures a tense exchange between the customer and the Uber driver. The driver is heard threatening the customer after he attempts to enter the vehicle, with the driver asking, “You want me to pull my gun on you?” This alarming statement has raised concerns and left many viewers shocked at the interaction that unfolded between the two parties.
Since the video surfaced online, it has garnered widespread attention, attracting over 12.7 million views and 11,000 likes. Despite the video gaining traction, Uber has remained silent on the matter, failing to offer a response to requests for comments from both the media and the public. People are anxiously waiting for Uber’s official stance on the incident and whether any actions will be taken to address the allegations of discrimination made by the customer.
According to Uber’s non-discrimination policy, the company explicitly prohibits discriminatory behaviour based on various characteristics such as race, gender, disability, and more. The policy emphasizes creating an inclusive and welcoming environment for all individuals within the Uber community. However, the recent incident involving the Uber driver raises questions about the implementation and enforcement of these policies on the ground level, highlighting a potential gap between company guidelines and real-world practices.
This is not the first time such discrimination allegations have surfaced within the ride-sharing industry. A Detroit-based rapper previously filed a lawsuit against Lyft, claiming that a driver from the company canceled her ride because of her weight. The rapper, known by the stage name Dank Demoss, alleged that the Lyft driver refused to let her into the vehicle, citing concerns about her size. These incidents shed light on the challenges faced by individuals who may encounter discrimination or prejudice while using ride-sharing services.
As discussions surrounding the treatment of customers and upholding non-discrimination policies continue to evolve, it is crucial for companies like Uber and Lyft to address and rectify such incidents promptly. Ensuring that all individuals are treated with respect and dignity during their interactions with these services is paramount in fostering a safe and inclusive environment for everyone involved. The public awaits further developments regarding the recent Uber incident and hopes to see concrete actions taken to prevent similar occurrences in the future.